FREE SHIPPING OFFER: On orders over $200.00 we pay for the shipping to addresses within the Continental United States via FedEx Ground.

• Perishable
  Hair products are not considered perishable but may be damaged by weather and temperature extremes. Please ship to an address where your products will NOT be left out to bake, freeze, or be exposed to inclement weather.  Damage from inclement weather as well as excessive heat and/or freezing is not covered by SchwarzkopfHairProducts.com or the carrier. Weather and temperature damages are your responsibility.
  
  

• ORMD:
  Products containing alcohol, or are under pressure (like hairspray, mousse etc) are classified as ORMD. (We have been told ORMD stands for Other Regulated Material Dangerous.) It is cost prohibitive to send ORMD products by air as an additional $40.00 to $50.00 service charge is applied to each shipment. ORMD products can be sent GROUND,  but can NOT be sent via USPS Priority Mail as most Priority Mail packages go by air.
   

• If you use a P.O. Box, your order will be sent via USPS ... usually by Priority Mail.  The United States Postal Service will not allow other carriers like FedEX, UPS or any other carrier to deliver to their P.O. Boxes.
   

• FedEX thinks a phone number it is a good idea so they can call if they can't find your address.  International Priority Mail  thinks a phone number it is a good idea too. So please include your phone number.
   

• APO or FPO:
  If you use an APO or FPO address for your shipping address, your order will be sent by Priority Mail.  It is the only way to send anything to an APO or FPO addresses. Note: ORMD products (hair products containing alcohol or under pressure like hairsprays mousse etc.) CAN NOT be sent via USPS Priority Mail as Priority Mail may go by air. Please do not order these ORMD products when sending to an APO or FPO address. ... To our military people, Thank you for serving.  You are taking care of us so we take care of you.
  Save on Shipping hints:

  • 1-Small orders - Usually shipments of 3-4oz tubs, or 2-8oz tubs, or 10-2oz jars, or 3-8oz bottles, or 3-10oz bottles, or 6-5oz tubes, or 4-8.5oz tubes will go into a small flat rate priority mail box inside an envelope.
  • 2- Larger Orders - usually shoe box size of 4-32oz bottles or 2-64oz bottles or about 4 to 5 times the size of the small orders in #1 will go into a large flat rate priority mail box.
  • Remember NO ORMD = hairspray, mousse or products containing alcohol or pressurized containers

   

• Alaska, Hawaii & US Territories
  The "Free to you" shipping offer, is good within the continental United States only.
  For Alaska, Hawaii & US Territories see Save on Shipping hints just above. We will send you an email with our best estimate for the additional charges (should they apply) and wait for your reply before shipping. Please check your address see Checking your address below. It is best for you to get the address in the format required by USPS than to have us guessing.
  
  

• If we send the package to the address you provided and you do NOT get your package because the address you provided is wrong you must still pay us.
  
  

• If a package is returned because the address you provided is wrong we will charge you an additional shipping fee to re-ship your package.
   

• Flat rate shipments go FedEX  or UPS Ground (or at our discretion, on small orders, USPS Priority Mail).
   

• International Shipping: Additional shipping charges will be added to your bill when shipments are going outside the continental United States. We will send you an email with our best estimate for the additional charges and wait for your reply before shipping. When shipping via the USPS  if your order is will NOT go into an international flat rate envelope,  we charge you the amount the USPS charges us plus $5.00 to cover additional expenses.

   International Priority Mail  thinks a phone number it is a good idea. So please include your phone number
  
  Save on International Shipping Hints:
  

  • Usually shipments of 3-4oz tubs, or 2-8oz tubs, or 10-2oz jars, or 3-8oz bottles, or 3-10oz bottles, or 6-5oz tubes, or 4-8.5oz tubes will go into a flat rate global priority mail envelope at our standard flat rate shipping price.
  • Remember no ORMD = hairspray, mousse or products containing alcohol or pressurized containers.
  • Larger orders will cost more and You are also responsible for all customs inspections fees, duties and any additional fees imposed by your government.

  
  Note: Occasionally customs inspectors destroy the flat rate envelope and/or shipping labels during inspection and then re-mail the package adding new shipping charges which they try to collect ... when you pick up, or ... when they deliver, your mail. We have instituted measures to try to stop this (by putting an additional copy of the shipping label directly on the boxes and  inside the flat rate envelopes.)  However, if they re-assess you for additional postage  and you can not use the additional label to convince them that the postage was already paid, and you do NOT owe them this additional postage ...  we are sorry but you will need to pay the additional fee assessed by your government. We promise the US Postal Service will not take a package unless we have already paid for the shipping.
   

• Some shippers charge $10.00 for making address corrections. We expect our customers to enter addresses correctly, including floor number, apartment number, etc.  We will charge address correction costs back to the cardholder credit card. If you are in a big city you probably already know what each shipper requires. If you do not  call FedEx (1-800-Go FedEx) to verify exactly what information is required by them, to identify your location. (Exampes: required information may include floor number, apartment number, street entrance information etc.)

Checking your address ... for US States & Territories
After 9-11 the US Postal Service has instituted an address verification process on their web site.  in other words, if you enter a mailing address that is not in the USPS database they will not recognize it. Naturally they will not allow us to print a label for an unknown address.

• If address changes occurred in your area,  or
• If you live off shore (for example in Porto Rico) or
• If you have not checked recently

we suggest you go to http://www.usps.com  click on  make a shipping label and then click on GO. This should bring you to a blank address form. Fill out the blank form using your address as both return address and ship to address. When you are done click on continue. The http://www.usps.com will check the address you entered to see if it matches with an address in their data base.  If it does not they will give you options to help find the address they have on file for your area. When you see your matching address proceed to make a label (click the box indicating you want to make a label without paying for postage). You now have an exact print out of your address as required by the USPS data base. Transfer the information from this print out to your order form, when ordering.  Your letter carrier knows you so can make deliveries even if the address is not perfect. The computer at http://www.usps.com Does NOT know you and does not allow deviations.