No Return Policy:

If you want to try a product for the first time, please buy a smaller size to see if you like it. Once you buy it, it is yours.

Our web site is designed for those people who know which products they want to use.

Therefore we do not except returns unless:

1. There is some thing wrong with the product we shipped you, or
2. We shipped you a product other than the ones that appeared on your order, or
3. your product(s) were:
   • damaged in shipping (as in the bottle or tube broke, top came off) or
   • defective (as in a mousse that won’t foam or hairspray that won’t spray).

Hair Products are not considered perishable but may be damaged by weather temperature extremes. Please ship to and address where your products will not be left out to bake or freeze. Damage from heat and/or freezing is not covered by SchwarzkopfHairProducts.com or the carrier.

In the event we:

1. Shipped you the product listed on your order ... and
2. After inspection you decide it is not the product you thought you ordered  and
3. You notify us it is being returned via Email ( E-Mail)
4. You get a return authorization number and place it on the returning box by the return label
5. And the products are  returned it in good condition, unused and unopened.
6. We charge a 20% restocking fee. That is to say we return the 80% of the cost of the product
   (but not the cost of shipping & handling).
7. In addition you will be charged for shipping IF:
   • you ordered over $200.00 in products to take advantage the free shipping offer,
   • then decide to return all or part of the order so your order total goes below the
     $200.00 free-shipping product-total ... required to qualify ...  for free shipping
   • Then we will charge a 20% restocking fee plus
   • the normal, shipping fee, you would have been charged,
     had your original order been less than $200.00. or
   • the actual cost of shipping, that the shipper charged us.
   • whichever  shipping charge is greater
8. If (in error) you send us products we have NOT sold and shipped to you,
   or have sent us or an unauthorized return;
9. then we will attempt to notify you by e-mail and hold you products awaiting your instructions,
   for 30 days before we discard them.